Support Policy

Effective Date: [18/10/2023]

Welcome to AllnCart, your trusted eCommerce platform dedicated to providing a seamless shopping and selling experience. Our mission is to offer exceptional support to our customers and sellers, ensuring that their inquiries, concerns, and issues are addressed promptly and effectively. This Support Policy outlines our approach to support services and the commitment we have made to assist you. By using AllnCart, you agree to adhere to this policy.

1. Our Support Commitment

At AllnCart, we are committed to delivering exceptional support to our customers and sellers. We understand that questions and issues may arise during your experience with our platform, and we are here to assist you every step of the way.

2. Contacting AllnCart Support

You can contact AllnCart Support through various channels to suit your preferences:

Email: support@allncart.com

Live Chat: Live chat icon provided on our website.

Our support team is available on Monday to Friday from 9 am to 8 pm to assist you. We aim to provide timely and helpful responses to your inquiries.

3. Support Response Times

We understand the importance of quick responses when you have questions or concerns. Our target response times for different support channels are as follows:

Email: support@allncart.com

Live Chat: Live chat icon provided on our website.

Please note that response times may vary based on the complexity of your inquiry and the volume of support requests we receive.

4. Support Channels

To provide a flexible and accessible support experience, we offer multiple channels for contacting our support team. You can choose the method that suits your needs best: email, Instagram, or live chat.

5. Common Support Requests

Our support team is equipped to assist you with various inquiries, including but not limited to:

5.1. Support for Sellers

Seller Account Management: Assistance with setting up and managing your seller account.

Product Listings: Guidance on creating effective product listings.

Sales Assistance: Support with increasing your sales on AllnCart.

Payment and Fees: Clarification on payment processes and fee structures for sellers.

5.2. Support for Customers

Order Assistance: Help with tracking orders, modifying orders, and canceling orders.

Account Setup: Guidance on creating and managing customer accounts.

Technical Assistance: Support with navigating the website or mobile app.

Returns and Refunds: Assistance with initiating returns, processing refunds, and resolving disputes.

6. Escalation Process

We strive to resolve your inquiries and issues at the initial support level. However, if you are dissatisfied with the initial response or require further assistance, you can request escalation to a higher support level. Our escalation process ensures that your concern is addressed promptly and appropriately.

7. Feedback and Improvement

Your feedback is invaluable to us. We actively encourage you to share your thoughts, suggestions, and concerns with us. Your input helps us identify areas for improvement and enhance your experience on AllnCart.

8. Support for Sellers

As a seller on AllnCart, you can expect tailored support to help you succeed on our platform. Our support for sellers includes assistance with various aspects of selling, such as account management, product listings, sales strategies, and payment processes. We are dedicated to helping you maximize your potential as a seller on AllnCart.

9. Support for Customers

Our customer support services are designed to ensure that you have a smooth and enjoyable shopping experience on AllnCart. We can assist you with order management, technical issues, account setup, returns, refunds, and more. Our goal is to address your needs promptly and effectively.

10. Support for Technical Issues

If you encounter technical issues while using AllnCart, our support team is here to help. We can provide guidance on troubleshooting common technical problems, navigating our website or app, and resolving issues related to account access or functionality.

11. Support for Order Management

Managing orders effectively is crucial for both customers and sellers. Our support team can assist customers with tracking orders, making modifications, and canceling orders when necessary. Sellers can receive guidance on managing their orders, processing sales, and addressing order-related inquiries.

12. Support for Account Management

Setting up and managing your account on AllnCart is essential for a personalized and secure experience. Our support includes assistance with account setup, password resets, and account security measures. We are here to help you navigate the account management process smoothly.

13. Support for Returns and Refunds

Returns and refunds are a natural part of the eCommerce experience. We can guide customers through the return process, eligibility criteria, and refund timelines. Sellers can also receive assistance with handling returns, processing refunds, and resolving disputes.

14. Privacy and Data Security

At AllnCart, we take your privacy and data security seriously. We are committed to protecting your personal information and maintaining the highest standards of data security. For more details on our privacy practices, please refer to our Privacy Policy.

15. Termination and Suspension of Support Services

AllnCart reserves the right to terminate or suspend support services if users engage in abusive, disruptive, or inappropriate behavior when seeking assistance. Our support services are provided with the expectation of respectful and constructive communication.

16. Contact Information

For any questions, concerns, or assistance, please contact our customer support team:

Email: support@allncart.com

Live Chat: Live chat icon provided on our website.

Registered Address: Vpo Nangal kalan near Khalsa dental college Mansa PUNJAB 151505

Operational Address: Vpo Nangal kalan near Khalsa dental college Mansa PUNJAB 151505

Telephone No: 9041413995

E-Mail ID: allncartofficial@gmail.com

We appreciate your trust in AllnCart, and we look forward to providing you with exceptional support throughout your journey with us.